Let me take a non-product example and illustrate how data has utterly enhanced our chances for success. Let’s look at the entertainment industry, specifically a television series...
You may or may not be a fan of one of your favorite TV show’s many Social Media venues, but there are a lot of people who are. Just for fun, take a look at a fan page or the show’s web page and look at all of that viewer interaction. It is amazing how much and how impassioned the communication is and it can serve as a recipe for success if listened to. In fact, taken to the extreme, if the writers and producers listen close enough, the fans will tell them what they like, don’t like and can’t wait until the next segment to see.
Now, you could argue that takes a little bit of the creativity away from the writers, but I argue that it provides them with a desired story outline from which they can provide their viewers with what they want to see. Then the writers can utilize their creativity in developing the twists and turns in the way in which the story unfolds for the viewer. With the almost instant feedback, writers have a much better “applause meter” telling them whether or not they are hitting their audience with what makes them come back week after week after week. This is not detrimental to the art form of writing, it is extremely helpful. If you give the viewing public what they want, they will continue viewing, the show will stay on the air and the writers will keep their jobs. This doesn’t dilute creativity. It ensures that it has a viable place to live!
How can you use this same process to interact with your customers to get their valuable feedback in a fast and usable vehicle to ensure your success in the marketplace?